Due to unforeseen circumstances and the lockdown levied by the governing authorities, please take a note of the below:
In case where delivery is delayed due to lockdown order issued by government, there might be an unforeseen delay. In such a case, the customer will be informed in advance of the delay.
Situations where the required product is out of stock and the same is ascertained during the time of dispatch, will be refunded at the earliest
Delivery timelines from the date of dispatch completely depends on the work force availability of the logistics companies. Certain areas may take additional time to deliver the product
In case the customer has placed the order and wishes to cancel during the wait period, refund will be initiated at the earliest.
Once the product is dispatched and the customer wishes to cancel, it will be subject to standard deductions.
To place an order, you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.
In this section you will be asked for address and other contact information as well as payment related information
Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.
The following modes of payments are available
Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
Visa Debit cards
Net banking/Direct Debit payments from select banks in India
A full list is available at the time of Check Out and prior to making payments for purchases
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and update may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
The price mentioned on the website is inclusive of all taxes. A break-up of taxes will be provided in the Invoice.
Prices are subject to change without advance notice.
All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
Our products are liable for GST in India.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provider who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
Out of Stock situations
Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However, in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.
Delivery of products
- Delivery in Metro Cities within 2 – 3 working days
- Delivery in Non - Metro Cities within 4 – 7 working days
Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.
Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order
We are not responsible for damage of products after delivery.
All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about these location wise charges before making payments
An easy cancellation process is available for all our esteemed customers. You can cancel your order within 24 hours of order confirmation (excluding Saturday and Sunday) and if your order has not been shipped. Your entire order amount will be refunded in case of online Payment.
You can cancel an order using the following steps:
Write to our customer support team at firstname.lastname@example.org
OR Call us on 1800-425-1969 (Monday to Friday, 10AM to 6PM)
If the order has been shipped, then we will consider the cancellation on a case-to-case basis. A cancellation charge of Rs. 300 will be levied after the order is completed/shipped.
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business days after the cancellation request is duly processed by us.
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that are damaged or not as per your original order, please inform customer service via email within 48 hours of the delivery along with images in 2-3 angles or a video of the delivered product
All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in saleable condition, otherwise the same will not be taken back.
Postage and charges for return of these will not be refunded.
Please note that we cannot offer exchanges or refunds on any sale of used products.
Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.